Legal
Legal
Every policy that applies to your use of DrugsGeneral, in one place. Please read them before you order.
- Terms & Conditions The rules for using the site and placing an order: eligibility, prescriptions, prices, payment and liability. Read →
- Privacy Policy What personal and health data we collect, why, who sees it, how long we keep it and your rights. Read →
- Shipping, Returns & Refunds Where we ship, customs, the return window, what cannot be returned and how refunds are paid. Read →
- Legal Notice & Grievance Policy Who we are, trademark and IP notice, prescriptions, prohibited products, and how to raise a complaint. Read →
- Frequently asked questions Quick answers about ordering, prices, payment, shipping and returns. Read →
Jump straight to
- Trademark & IP notice
- Report an IP concern
- Prescription & age policy
- Prohibited products
- Side effects & medicine safety
- Our partner pharmacies
- Medical information disclaimer
- Make a complaint
- Cold-chain orders
- Customs & import responsibility
- How refunds are paid
Questions, concerns or a complaint?
Follow the steps in our Grievance Policy. We acknowledge every complaint within 48 hours. [email protected]
Last revised: November 4, 2026