Frequently asked questions

Yes. DrugsGeneral is an international pharmacy service. Licensed partner pharmacies supply your medicine, and our pharmacists review your order and prescription. We pack it (cold-chain where needed), prepare the paperwork, ship it and track it to you.

A licensed partner pharmacy. Email [email protected] with your order number and we will tell you which one is filling your order.

They can answer questions about your order, how a medicine is used and what the leaflet says. They do not diagnose or change a prescription. For decisions about your treatment, speak to your doctor.

Brand names, logos and product images belong to their owners and are used only to identify the product. See our Legal Notice.

For prescription medicines, yes. Upload it at checkout or on the Upload prescription page. A pharmacist reviews it before your order ships.

Enter your email on the join page. We send a 6-digit code and a one-tap link. There is no password and no fee. Your member passport is created straight away.

Yes. Send us the name or a prescription and a pharmacist will look for it.

We work only with licensed partner pharmacies and authorised channels, and a pharmacist checks every order before it ships. If something looks wrong on arrival, do not use it and contact us.

We compare our price with the typical price of the same medicine at local retail in the West. It is a maximum, not a promise for every product. Each product page shows its own saving. Read more on How we save you money.

You will see the payment methods available to you at checkout, with step-by-step instructions for each. For most methods you upload a screenshot of your payment.

After we verify your payment and the dispensing pharmacy verifies your prescription where needed. You get an email at every step.

Our shipping countries are Australia, Russia, United Arab Emirates, United Kingdom (UK), United States (US). If your country is not listed, please contact us.

Join and open your order. You also get the tracking number and a tracking link by email when it is dispatched.

We pack it in temperature-controlled packaging. Be there to receive it and store it as the label says. If it arrives warm, open or late, do not use it and contact us the same day. See Cold-chain orders.

You are responsible for making sure the medicine can lawfully be imported where you live, and for any duties. We pack discreetly and include the documents customs usually ask for. If customs holds a parcel we will help where we can. See Import rules and customs.

Message a pharmacist or email [email protected] with your order number as soon as you can. We can cancel an order that has not been dispatched. After dispatch, the return rules apply.

Within 7 days of delivery if the items are unopened and in the original sealed packaging, or if they arrived damaged, defective or wrong. Email [email protected] to start a return. Cold-chain products that arrived as ordered cannot be returned.

Email [email protected] with your order number. Once a refund is approved we confirm by email how it will be paid. For a return, approval comes after the items reach us and pass our check. See Refunds.

DrugsGeneral, C/O Milan Medicals, Bangalore, Karnataka 560050, India. Please contact us first.

Stop using the medicine if it is safe to do so, get medical help and tell your doctor. Then tell us your order number and batch number. See Medicine safety.

Tell our Patient Assistance team. We look for manufacturer schemes and lower-cost options. Ask for help.

Email [email protected], message us on WhatsApp, or use the help page.

Follow the steps in our Legal Notice & Grievance Policy. We acknowledge a complaint within 48 hours.